betus Privacy Policy

betus ("we", "our") operates a safe and reliable online betting and casino platform for players in Bangladesh. When you use our website, you provide us with certain information. In this privacy policy, we explain what information is collected, for what purpose it is used, with whom it may be shared, and what your rights are. Please read this policy carefully. Continuing to use the site indicates that you agree to this policy.

1 Definitions & Scope

The meanings of certain terms used in this privacy policy are as follows:

• Personal Information: Any information that can identify a specific individual, such as a name, email address, mobile number, or financial details.
• Processing: Any operation carried out on data, such as collection, storage, use, transfer, or deletion.
• User / You: Any person who uses or browses the betus platform.
• Services: betus's website, account, betting, casino games, and all related activities.

This policy applies to all users — both those who only browse and those who hold a registered account.

2 What Information We Collect

betus collects your information in various ways. The information is listed below by category:

2.1 What You Provide Directly

• Name, date of birth, and gender.
• Email address and mobile number.
• Documents required for identity verification (such as national ID or passport details).
• Financial information — bKash, Nagad, Rocket, or Upay numbers for deposits and withdrawals.
• Messages and complaints you send via support chat or email.

2.2 Automatically Collected Information

• IP address and device information (browser, operating system).
• Activity logs on the site — which pages you visited and how long you stayed.
• Information collected through cookies and similar tracking technologies.
• Gameplay data — history of bets, wins, and losses.

2.3 Information Received from Third Parties

• Confirmation information received from identity verification service providers.
• Transaction confirmation messages from payment gateways.
• Alerts received from fraud-prevention agencies where applicable.

3 Purposes of Data Use

betus uses your information only for lawful and specific purposes. The main purposes are described below:

• Account Management: To complete registration, verify login, and ensure account security.
• Identity Verification (KYC): To prevent illegal activity and ensure age verification — a minimum age of 21 is required to open an account on betus.
• Financial Transactions: To process deposits and withdrawals via bKash, Nagad, Rocket, and Upay.
• Service Improvement: To improve the site's functionality, user experience, and gaming environment.
• Customer Support: To resolve your questions and issues via 24/7 live chat and email.
• Security & Fraud Prevention: To detect and prevent suspicious activity and keep accounts secure.
• Responsible Gaming: To monitor your gaming behaviour and offer assistance when needed.
• Legal Compliance: To comply with applicable laws and regulations.

4 Data Storage & Security

To ensure the protection of your information, betus implements industry-standard technical and organisational measures. These include:

• SSL Encryption: All data transmitted on the site is encrypted using SSL/TLS technology, which keeps your information secure from third parties.
• Access Control: Only authorised staff have access to your information, and they are bound by strict confidentiality obligations.
• Secure Servers: Your information is stored in secure data centres, subject to regular security audits.
• Regular Reviews: Our security measures are reviewed and updated on a regular basis.

Please note, however, that no transmission or storage of information over the internet is completely secure. While we strive to ensure maximum protection, it is not possible to guarantee the security of any system with absolute certainty.

Your information will be retained for as long as your account is active or as required to fulfil legal obligations. Even after an account is closed, certain information may be retained for regulatory and legal requirements.

5 Data Sharing & Disclosure

betus does not sell or rent your personal information to third parties. However, specific information may be shared in the following circumstances:

• Service Provider Partners: With trusted partners for payment processing (such as bKash, Nagad, Rocket, Upay), identity verification, and technical support — only the necessary information and under contractual confidentiality terms.
• Legal Obligations: Information may be disclosed in response to a court order, legal process, or a lawful request from a competent authority.
• Fraud Prevention: Information may be shared with relevant agencies to prevent suspicious activity or illegal transactions.
• Business Changes: In the event of a business merger or acquisition, information may be transferred to the new entity, but the terms of this policy will remain in effect.
• With Your Consent: Information may be shared for any other purpose with your explicit consent.

6 Cookies & Tracking Technologies

betus uses cookies and similar technologies on its website. Cookies are small text files stored in your browser. They are used to:

• Keep your login session active.
• Remember your preferences and settings.
• Analyse site performance and usage patterns.
• Prevent fraud and unauthorised access.

You can control or reject cookies by changing your browser settings. However, disabling certain cookies may mean that some site features do not work properly.

7 Your Rights

You have the following rights regarding your personal information:

• Right of Access: You have the right to know what information we hold about you.
• Right to Rectification: You can request correction of any inaccuracies in your information.
• Right to Erasure: In certain circumstances you can request that your information be deleted, however if there are legal or regulatory obligations, this request may not be fully fulfilled.
• Right to Restrict Processing: In certain circumstances you can request that the processing of your information be limited.
• Right to Portability: You can request to receive your information in a structured format.
• Right to Object: You can object to the processing of your information for specific reasons.

To exercise these rights, email [email protected] or contact us via live chat. We will respond to your request within a reasonable time.

8 Protection of Children & Minors

betus's services are for persons aged 21 and above only. We do not intentionally collect any personal information from minors. If we become aware that a minor has provided information, that information will be deleted immediately and the associated account will be closed.

If parents or guardians suspect that their child has registered on our site, please contact [email protected] immediately.

9 International Data Transfers

betus may store or process data on servers outside Bangladesh. In such cases, we ensure that the standard of data protection is equivalent to or higher than that described in this policy. Regardless of where data is processed, the terms of this privacy policy remain applicable.

10 Responsible Gaming & Data Use

betus is mindful of its users' wellbeing. As part of our responsible gaming programme, we may review your gameplay data and offer assistance when needed. For more details on this, please visit our Responsible Gaming page.

11 Changes to the Policy

betus reserves the right to amend or update this privacy policy as needed. For significant changes, we will publish a notice on the site and update the "Last Updated" date at the top of the policy. Continuing to use the site after changes have been made indicates that you accept the updated policy.

We therefore advise you to visit this page from time to time and stay informed about changes to the policy.

12 Contact

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 from any page on the site, in Bengali and English.