betus FAQ — all your answers in one place

Live in-play betting lets you place bets while a match is in progress. With regular (pre-match) betting you have to place your bet before the match starts, but with in-play you can place new bets during the game — for example after a wicket falls or at the end of a powerplay. betus in-play market odds change continuously, so making the right decision at the right moment is the key.

Decimal odds are the simplest format. Say a team's odds are 2.50. If you bet ৳100 and win, you get 100 × 2.50 = ৳250 (including your original stake). That means a net profit of ৳150. The higher the odds, the lower the probability but the bigger the reward. On betus, all cricket markets are shown in decimal format.

For BPL, T20 World Cup, IPL, and other international tournaments, betus offers a wide range of markets — match winner, toss winner, top batter, highest wicket-taker, method of first wicket, runs in a specific over, and more. For example, in a Bangladesh vs India match you can bet not just on the win or loss, but on more detailed events as well.

If a match is cancelled or declared a no-result due to rain or any other reason, the relevant bet is generally voided and your original stake is refunded. However, specific rules may depend on the type of market. You can find the full match cancellation settlement policy on the betus terms and conditions page.

As soon as the official result is published, the betus system settles bets automatically. In most cases your winnings are credited to your account shortly after the match ends. In disputed situations, settlement may take a little longer.

Yes, in live betting odds can change on every ball or event — such as a wicket, a boundary, or the end of an over. You can see real-time odds updates in the betus in-play interface. Read the odds shown on screen carefully before placing a bet, because odds may shift if there is even a slight delay.

No. Under betus rules, each player may hold only one account. If multiple accounts are found under the same person's name, they may be closed and the associated balances may be forfeited. Please manage all activity through a single account.

Click the "Forgot your password?" option on the login page. Request a password reset using your registered email or phone number. You will receive a verification code or link shortly. If the problem persists, email [email protected] or contact us via live chat.

The most common reasons are: an incorrect password or username, Caps Lock being on, outdated browser cache or cookies, or the account being temporarily suspended. First refresh your browser, clear the cache, and try again. If the problem continues, get direct help from betus 24/7 live chat.

To update personal details, go to the "Profile Settings" or "Edit Account" section of your account. Some changes may require identity verification. For direct assistance, contact [email protected].

To open an account you need an active phone number or email, a strong password, and you must be at least 21 years old. Completing identity verification (KYC) after registration unlocks all features including withdrawals. Only players aged 21 or above may play on betus.

Yes. The withdrawal service on betus is available 24 hours a day, 7 days a week. You can submit a withdrawal request at night or on holidays and it will generally be processed at the same speed. Withdrawals can be made at any time via bKash, Nagad, Rocket, or Upay.

betus standard withdrawals take between 15 minutes and 2 hours. In most cases it is faster. Your first withdrawal may take a little longer because KYC verification is required. Once verification is complete, subsequent withdrawals are processed quickly.

The minimum withdrawal amount at betus is ৳800. Withdrawal requests below this amount will not be processed. So before withdrawing, make sure your balance is at least ৳800 or more.

You must meet the wagering requirement before withdrawing bonus winnings. For example, if you deposit ৳1,000 and receive a ৳1,200 bonus, you need to wager 25 times the bonus — that is ৳1,200 × 25 = ৳30,000 — before the winnings from that bonus become withdrawable. Your original deposit amount can be withdrawn at any time.

Money normally arrives within 15 minutes to 2 hours. If more time has passed, first refresh your mobile banking app. If the issue remains, check your withdrawal history in your account and email [email protected] with the transaction reference number, or contact us via live chat. You will get a quick resolution.

betus currently supports four mobile payment methods: bKash, Nagad, Rocket and Upay. These four methods are the most popular mobile wallets in Bangladesh, so they are easily accessible to almost all players.

Log in to your betus account and go to the "Deposit" section. Select Nagad as the payment method and enter the amount (minimum ৳100). Send Money to the Nagad number shown on the screen. After confirmation, the money will be added to your betus balance.

betus does not charge any additional fee on deposits. However, bKash itself may deduct its own charge for Send Money transactions — that is subject to bKash's own policy. Before depositing, calculate the amount you want to send along with any possible service charge.

The minimum deposit amount across all deposit methods at betus is ৳100. That means you can get started with just ৳100 via bKash, Nagad, Rocket or Upay. If you want to receive a 120% bonus on your first deposit, depositing more will earn you a higher bonus, up to a maximum of ৳10,000.

First wait a few minutes, as network delays can occasionally cause a short lag. If the balance has not appeared after 15–20 minutes, take a screenshot or note the transaction ID from your mobile wallet and email [email protected] or let us know via live chat. You will get a quick resolution.

KYC can be done right after registration, but verification usually becomes mandatory when you make your first withdrawal request. Some users complete verification immediately after registration, which helps speed up withdrawals later. betus may request verification at any time for security purposes.

The Bangladesh National ID card (NID) is the most widely accepted document. A valid passport or driving licence may also be accepted. Submit a clear photo or scan of both the front and back of the document. Blurry or damaged images will not be accepted.

This is an important step to prevent fraud. betus wants to ensure that you are transacting from your own wallet — not using a third party's wallet. Therefore, the name registered on your bKash or Nagad account must match the name on your betus account exactly.

When verification is rejected, the reason is usually provided — for example poor image quality, a name mismatch, or unclear documents. Take better-quality photos accordingly and resubmit. If the issue is more complex, write to [email protected] with the details or ask for help via live chat.

Yes. betus uses SSL encryption to keep all data secure. The identity documents you submit are used solely for verification purposes and are never shared with third parties. Please read our Privacy Policy page for more details.